How to reach the hotel and other issues related to transportation and location?
If you are coming from Vitoria / San sebastián / Logroño / Zaragoza: Take the Bilbao exit- Basurto. Take the right exit towards c / autonomia, go straight for 800meters and you will be outside the hotel. Go around Casilla square and you will be able to park in the hotel garage.
Coming from Santander, Bilbao Take / Zabalburu exit, go down Juan de Garay street. At the end of the street turn left into Autonomia street, walk 600 meters and you will come to the car park of the Hotel.
What time is the check-in and check-out?
The check-in time is from 14:00 PM and the check-out time is until 12:00 PM.
Can I leave the room late?
If it is possible club Zenit have the option of a late check out (14:00) provided on request and subject to availability of the hotel free of charge. Is it safe to book online?
Absolutely. All the payment process by credit / debit card is through a tele banking system payment 4B which makes the transaction very safe. MasterCard, Visa, 4B, 4B, MasterCard, and American Express 4B Maestro cards are accepted.
Zenit Hotels respect your privacy and will not reveal any personal data. In the
Legal Notice section this appears in the footer of every page where you can check the company registration and data required to meet the LSSI, Data Protection Act and Privacy and confidentiality commitments.
I made a reservation through the web and I have not received anything
If you have not received an e-mail response, please contact the Hotel Reservations Department:
+34 912 182 028
Are pets allowed?
Yes, Pets are very welcome! Pet-friendly supplement: 30€ per pet and night for household pets up to 25 kg. From January 08 to February 28. Please ask for terms and excluded dates at Front Desk.
Is breakfast included in the room rate?
When booking through our website for our hotel in Bilbao, Zenit Bilbao, you can choose this option.
Do you have internet access in the hotel?
Our hotel is fully equipped with Wi-Fi in all rooms. This is a free service. You only have to ask for the password at the reception.
Do you have cots in the hotel?
Yes, in our hotel in Bilbao cots are provided on request.
Is there a possibility of an extra bed in the room?
Yes, you can have a double or triple room with an extra bed. It is necessary to request this beforehand. For adults or children, with a supplement of 35 euros per night.
Could we have a double bed?
We have a number of rooms with double beds. Request it when making your reservation. Always subject to availability in our Hotel Zenit Bilbao, in Bilbao.
Are there parking spaces at the hotel?
Yes, we have our own car park at our hotel in Bilbao.
See special conditions for the use of spaces with an electric charger.
Are there smoking rooms?
No, the Zenit Bilbao hotel has no rooms for smokers.
Is your hotel adapted for people with reduced mobility?
Yes, upon request our hotel provides suitable rooms
Can you store my luggage when after I check-out?
Yes, of course.
Do you offer laundry services and dry cleaning?
Yes, our hotel offers laundry services and dry cleaning.
Who do I make a claim to about a lost/forgotten object?
Lost/forgotten items can be claimed 24 hours per day by contacting the reception. Our staff will pass on the complaint to the appropriate department. Does the hotel have meeting rooms?
Yes. We have a variety of rooms with different capacities. For more information, please contact
grupos@zenithoteles.com
Do you have breakfast for celiacs?
Yes, we have breakfast for celiacs, you should put this in the comment you leave while making the reservation to ensure that the hotel makes sure to provide special bread and biscuits.
Does the restaurant serve food daily?
Yes, at our hotel in Bilbao, Zenit Bilbao, we offer a daily menu with various options.
What are the benefits of club Zenit?
Our Club Zenit features a 5% or 10% discount on room rates and many other advantages.
